Frequently Asked Questions

Is osteopathy a regulated profession?

Yes, osteopathy is fully regulated by the General Osteopathic Council (GOsC) and it is illegal to call yourself an osteopath unless you are included on the GOsC register.

Osteopaths complete a four or five year degree course and must perform a minimum of 1000 hours of clinical practice prior to qualification. To further ensure the safeguarding of patients and to enhance their skills further, osteopaths must complete a minimum of 30 hours of Continued Professional Development every year.

Do I need a GP referral to be seen by an osteopath?

Osteopaths are primary healthcare professionals; therefore it is not necessary to obtain a referral from your GP, however GPs do refer their patients to osteopaths when they feel this is beneficial. On occasion it may be necessary to liaise with your GP in regards to your health and previous medical history, which would only be done with your prior consent. If we feel that osteopathic care is not the best treatment for you then you may be referred to your GP or other healthcare professionals.

Can I claim for osteopathic treatment via my private medical insurance?

Osteopathic treatment is covered by many private healthcare insurance policies and therefore you may be able to claim for some or all of your treatment costs. Please ensure that you check the terms and conditions of your insurance policy prior to visiting us.

How long does each appointment last?

Initial consultations can last up to 1 hour since they include a detailed medical history and thorough examination in order to formulate a diagnosis and specialised treatment plan. Subsequent treatments will be up to 30 minutes long.

How many treatments will I need?

The number of advised treatments will vary depending on the individual, their symptoms and their history; generally patients require between 3 and 6 treatments. All patients are individual and as such will respond differently to treatment; therefore your osteopath will discuss a treatment plan, prognosis and expectations for recovery. Regular maintenance treatment may be recommended in order to maintain your body’s structure and function and thus assist in preventing injury or re occurrence of issues.

Is treatment painful?

We will endeavour to provide gentle treatment which is as painless as possible. However you may experience some discomfort throughout and after your treatment. If at any time you feel uncomfortable or in too much discomfort then please let your osteopath know and they will stop. Mild soreness after treatment is normal and usually resolves within 48 hours. If you experience severe pain or unusual symptoms you should contact your osteopath or GP for advice.

What should I wear?

You may be asked to undress to your underwear so that we are able to examine the problematic areas. Please let your osteopath know if you are uncomfortable undressing; it may be advisable to bring loose fitting clothing such as shorts and t-shirt.

Can I bring a chaperone?

Yes you can be accompanied by a chaperone during all or part of your treatment if you wish. We require that all children are accompanied by a parent or guardian throughout the entire consultation.

Can I have treatment if I am pregnant?

Osteopathy can be beneficial throughout all stages of pregnancy; however it is important that you let us know if you think you may be pregnant so that we are able to adapt our techniques and treatment approach accordingly.Benefits of osteopathic treatment throughout your pregnancy

Do you offer home visits?

Home visits can be arranged upon request. Please contact us for further details and a tailored quote.

What is your complaints procedure?

If you have a complaint or concern about any aspect of your treatment, please let us know as soon as possible. Please provide us with the full details of your complaint and we will undertake to treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving our standards.

You can make your complaint to me either in person, by phone, by letter or in an email

Swann Osteopathy
64 Wyndcliff Rd
London. SE7 7JX
P: +44 (0)7738 617 553

Your complaint will be investigated and will aim to:

1. Find out what happened and what went wrong

2. Make sure you receive an explanation and an apology if this is appropriate

3. Identify what can be done to ensure that the issue does not arise again

If you feel uncomfortable complaining directly to us or do not feel that your complaint has been resolved to your satisfaction, you can speak to the British Osteopathic Association by ringing Freephone 0800 110 5857 or emailing boa@osteopathy.org.

If you are concerned about safety and wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 357 6655. Please note that the General Osteopathic Council cannot award compensation.

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Swann Osteopathy
64 Wyndcliff Rd
London. SE7 7JX
P: +44 (0)7738 617 553

© 2017 Swann Osteopathy